Legal

Cancellation Policy

To ensure the smooth running of our practice and to make sure we are available to all patients in the most efficient manner possible, we operate the following policy in relation to changed, cancelled or missed appointments.

Notice required

We require a minimum of 48 hours' notice, excluding bank holidays and weekends (i.e. 48 working hours on a Monday–Friday basis) for all cancellations or changes to appointments, so that we can offer that slot to another patient.

Late cancellation and missed appointment charges

As with most other practices, we may apply a charge for late cancellations or missed appointments. This charge is either:

• The cost of the appointment — check-up (£40), hygienist (£75), emergency (£55), consultation (£55), or air polishing (£89); or
• £1 per minute for a booked treatment appointment, as discussed with the dentist.

This charge is to cover our staff and overhead costs.

Membership plan patients

If your appointment is covered by a membership plan, a missed or late-cancelled appointment will be counted as used under your current plan year and cannot be redeemed again within the same period.

How to cancel

To cancel or rearrange an appointment please contact us as early as possible:

• By phone: 01494 483 413
• By email: reception@stokenchurchdental.com

We trust you will understand our policy and thank you in advance for your cooperation.